We strive to do our best to meet and exceed your expectations of product quality and value and we hope that you'll be thoroughly delighted with your purchase. If not, we will gladly refund the product purchase price to your original method of payment, or provide you with an equivalent exchange, according to your preference. If you would like to return an item that you received as a gift, we will be happy to provide you with a gift certificate for the value of the returned item. Returns and exchanges are accepted within 30 days of purchase. Gift purchases made during the month of November will be granted an extended return window through January 1st. All items should be returned in the condition in which they were received and clothing items should be unwashed and unworn. Please note that the original shipping charges are non-refundable. If you would like to return/exchange an item, simply give us a call at 757-603-8304 or toll-free at 877-215-9172 or send an email to email@example.com. We're here to help and will be sure to get you quickly squared away.
Please note that we do not accept returns or exchanges on personalized items or our sterling silver & 14k gold rings. All other 14k gold jewelry is subject to a 10% restocking fee.
We will issue a pre-paid return shipping label for items that are being returned/exchanged as a result of our error, defective, or damaged in transit. In all other cases, you will be responsible for the return shipping costs. You are welcome to use the carrier of your choice, however, we recommend the United States Postal Service (USPS) as they have reasonable rates for small packages and offer tracking & shipping confirmation services. Upon request, for your convenience, we are able to create a USPS pre-paid return shipping label. Should you desire that we email you a prepaid return shipping label, a flat rate charge of $3.95 to be deducted from the value of your return.
Please ship returns/exchanges to:
Clothed with Truth | 108 Highland | Williamsburg, VA 23188
Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received your package and processed the return. A credit will be applied to your original method of payment. Returns are typically processed the same day as they are received. Please note that it may take 2 to 10 business days for the refund to appear on your credit card account depending on the processing speed of your credit card company. Any original shipping costs associated with your order are non-refundable.
Late or missing refunds (if applicable)
If you do not see the refund posted to your account within 10 days, please first contact your credit card company to submit an inquiry. If you’ve completed this step and you still have not received your refund, we welcome you to contact us at firstname.lastname@example.org.