We strive to do our best to meet and exceed your expectations of product quality and value and we hope that you'll be thoroughly delighted with your purchase. If not, we will gladly refund the product purchase price to your original method of payment, or provide you with an equivalent exchange, according to your preference. If you would like to return an item that you received as a gift, we will be happy to provide you with a gift certificate for the value of the returned item.
Returns and exchanges are accepted within 30 days of purchase. Gift purchases made during the month of November will be granted an extended return window through January 1st.
All items should be returned in the condition in which they were received and clothing items should be unwashed and unworn.
Please note that we do not accept returns or exchanges on personalized items or sterling silver/14k gold rings as these items are made to order especially for you. Returns on all other 14k gold jewelry are subject to a 10% restocking fee.
Please note that the original shipping charges are non-refundable.
If you would like to return/exchange an item, simply give us a call at 757-603-8304 or toll-free at 877-215-9172 or send an email to firstname.lastname@example.org. We're here to help and will be sure to get you quickly squared away.
We will issue a pre-paid return shipping label for items that are being returned/exchanged as a result of our error or items that are defective/damaged in transit. In all other cases, you will be responsible for the return shipping costs.
You are welcome to use the carrier of your choice, however, we recommend the United States Postal Service (USPS) as they have reasonable rates for small packages and offer tracking & shipping confirmation services.
For your convenience, we are able to prepare and email a USPS pre-paid return shipping label upon request. You will simply need to print out the return shipping label, attach it securely to your package, and leave the package in your mailbox for your postal carrier to pick up. A flat rate return shipping charge of $3.95 will be deducted from the value of your return should you desire to use this service.
Please ship returns/exchanges to:
Clothed with Truth | 108 Highland | Williamsburg, VA 23188
Please include your original invoice/packing slip and kindly note the reason for your return. This will help us to take better care of your needs in the future.
Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received your package and processed the return. A credit will be applied to your original method of payment. Returns are typically processed the same day as they are received. Please note that it may take 2 to 10 business days for the refund to appear on your credit card account depending on the processing speed of your credit card company.
Late or missing refunds (if applicable)
If you do not see the refund amount posted to your account within 10 business days, please first contact your credit card company to submit an inquiry. Once you’ve completed this step, we welcome you to contact us at email@example.com.