Satisfaction Guarantee Return Policy
We want you to be fully confident in your purchasing decision. We strive to meet and exceed your expectations of product quality and value and hope that you will be thoroughly delighted with your purchase. If not, we will gladly provide you with a complimentary pre-paid USPS return shipping label.
Returns are accepted within 30 days of purchase. Gift purchases made during the month of November will be granted an extended return window through January 1st to accommodate the Christmas season.
*Please note that we do not accept returns or exchanges on custom orders or personalized items as these designs are made to order especially for you. Additionally, all sales are final on discontinued items which have been reduced for clearance as detailed within their individual product pages.
Free Return Shipping Instructions
To return an item, simply give us a call at 757-603-8304 or toll-free at 877-215-9172 or use our online contact form. We're here to help and will be sure to get you quickly squared away.
Once we receive your return request, we will promptly prepare and email a complimentary USPS pre-paid return shipping label. You will simply need to print out the return shipping label, attach it securely to your package, and leave the package in your home mailbox for your USPS postal carrier to pick up during their regular route.
Please be sure to include all original product cards/gift boxes along with your return. Products not in their original condition may refused. Please also include your original invoice/packing slip and kindly note the reason for your return. This will help us to take better care of your needs in the future.
Once your return is received and inspected, we will email you to let you know that we have received your package and processed the return. Returns are typically processed the same day as they are received. The purchase price of the returned item will be refunded to your original method of payment. Please note that it may take 2 to 10 business days for the refund to appear on your account depending on the processing speed of your credit card company. Please note that original shipping charges are non-refundable unless you received an incorrect or damaged item.
Late or missing refunds (if applicable)
If you do not see the refund amount posted to your account within 10 business days, please first contact your credit card company to submit an inquiry. Once you’ve completed this step, we welcome you to contact us so that we may personally assist you.