Satisfaction Guarantee Return Policy
We want you to be fully confident in your purchasing decision. We strive to meet and exceed your expectations of product quality and value and hope that you will be thoroughly delighted with your purchase. If not, we will gladly provide you with a complimentary pre-paid USPS return shipping label.
Returns are accepted within 30 days of purchase. Gift purchases made during the month of November will be granted an extended return window through January 1st to accommodate the Christmas season.
*Please note that we do not accept returns or exchanges on custom orders or personalized items as these designs are made to order especially for you. Additionally, all sales are final on discontinued items which have been reduced for clearance as detailed within their individual product pages.
Free Return Shipping Instructions
To return an item, simply give us a call at 757-603-8304 or use our online contact form. We're here to help and will be sure to get you quickly squared away.
Once we receive your return request, we will promptly prepare and email a complimentary USPS pre-paid return shipping label. You will simply need to print out the return shipping label, attach it securely to your package, and leave the package in your home mailbox for your USPS postal carrier to pick up during their regular route.
Please be sure to include all original product cards/gift boxes along with your return. Products not in their original condition may refused. Please also include your original invoice/packing slip and kindly note the reason for your return. This will help us to take better care of your needs in the future.
Refund Timeline
Once your return is received and inspected, we will email you to let you know that we have received your package and processed the return. Returns are typically processed the same day as they are received. The purchase price of the returned item will be refunded to your original method of payment. Please note that it may take 2 to 10 business days for the refund to appear on your account depending on the processing speed of your credit card company. Please note that original shipping charges are non-refundable unless you received an incorrect or damaged item.
Late or missing refunds (if applicable)
If you do not see the refund amount posted to your account within 10 business days, please first contact your credit card company to submit an inquiry. Once you’ve completed this step, we welcome you to reach out to us so that we may personally assist you.
This company is the best company I have worked with in a long time. If could I would I would give them 100 stars. They were easy to work with, very kind and their main goal was to ensure I was satisfied with my bracelet. I did have to return my bracelet only because of my preference and they made the process so easy. They even called me to better understand what I wanted. It was an amazing experience. I would recommend this business to anyone and everyone. Thank you for displaying Christian principles in your business.
Best customer service I have experienced in a while! I placed my order for a personalized dog tag with a Bible scripture and the very next day I got a phone call from them verifying the proof they emailed me. They wanted to make sure that I was going to love it before they sent it to me! So kind of them to go the extra step...and the jewelry is Sterling Silver and not cheap junk. I will definitely order from them again. This company operates with integrity and kindness!
Amazing his/hers cuff bracelets. Exceptional quality, truly blessed company and professional but old school owners. Would definitely recommend Clothedwithtruth to anyone looking for jewelry that displays their love for Christ. Amen!
This bracelet is perfect for the women and teens in my life. The packaging is beautiful, too, saving me wrapping time. Shipped quickly and I received a personal phone call to help me clarify and update my order. The best customer service and personal touches I’ve ever experienced.
And in our world today we are so use to being disappointed it was breathe to my soul to receive these beautiful bracelets exactly as pictured and on time. While we know this isn’t always possible I particularly appreciated all the communication I received as the bracelets were in process and transport as well as the sweet note from the owners that was enclosed in the packaging. Thank you! You made me feel like I was getting a gift!
I reached out to the owners because I needed some larger quantities for an event. I was thrilled with the prompt and professional response. Deborah really was able to help with different choices and personalization's that made our gifts extra special. I cannot say enough about dealing with people who truly care about their customers --it SHOWS! It is a pleasure doing business with them, and everything I ordered was so very true to picture and much better quality than I was expecting for the cost. Really exceeded expectations!! I would highly recommend them for church groups, bible studies and anybody needing a beautiful gift. THANK YOU!
What a breath of fresh air to have a small business with excellent customer service. The item I ordered was shipped promptly. The day I received the item was a particularly stressful day so when I opened the package, I was pleasantly surprised to receive the item in a beautiful bag/box with a handwritten thank you note on the receipt. It certainly brightened my day and reaffirmed that there are good people in this world. I will definitely be purchasing again from Clothed With Truth. Thank you!
What a special place to shop!! Clothed with Truth was so helpful to me in ordering a gift for a dear friend. They are top-notch in customer service and support, going out of their way to send my order so it was received on time. My friend loves her new bracelet, too! They also enclosed a special gift note! Thank you for a great experience and I will be back!
This was the most thoughtful and meaningful company I have purchased from in quite a while. They were impeccable with customer service, showing care and concern through confirmation emails, and thank you cards included in the package. I was very impressed with the level of care taken through each step of the process. I truly appreciated this as the time of the purchase was one of loss and sadness. I am grateful for the pointed effort to reach out to their customers. This company is true to their name.
Everything about this order was absolutely perfect! The customer service is top notch. Seriously, the best I’ve seen in a very long time and I am an avid online shopper.
The extra details truly make dealing with Clothed With Truth such a pleasure! I will certainly let my family and friends know about their wonderful services and products.
From the moment I placed the order, I knew exactly what was going on with it and where it was.
The piece is absolutely beautiful! I am beyond excited to give it to my niece as she makes her First Holy Communion this Saturday! The bracelet came in a white box with a pink ribbon around it, PLUS a pretty gift bag!! But wait, there is even MORE!! They sent a penny with a cross in it and a wonderful blessing! That will be an additional gift to my niece...and so special and heartfelt. I hope she will have it in her shoe on her wedding day one day!
Again, just an overall wonderful service. HIGHLY recommend! You will not be disappointed at all. And last, but certainly not least, it arrived so quickly!! Just a few days.
First time I've ordered from Clothed with Truth. I'm always hesitant to order on line. I will not hesitate to order from Rhett and Deborah at Clothed with Truth again. Not only are they trustworthy but amazingly efficient in their mailing process - took only 2 days to receive! The 10 Bethlehem Olive Wood Comfort Crosses (small palm size) were each unique and beautifully packaged. Such creative packaging and extra personal touches...coin cross card and exquisite business card - even handwritten Thank You on billing invoice. They are a Gift from God! *I'm doing my best to be a PR person for them !
The customer service is impeccable. They answered my questions promptly and throughly, anticipated my needs, and made ordering a piece of cake. The items arrived quickly and as promised. I wish all of my buying experiences were this perfect.
I have the bracelet and just had to have the pendant. It is beautiful!. I must say that you are a wonderful company to deal with. In this day and age it is a blessing to find both Christianity and good hearted people to work with. Thank you for your beautiful company and you too!!! I will be back. God bless you all!!!!🙏💕
While the mobius bracelet I purchased is a Christmas gift, I so enjoyed the entire experience of dealing with this shop. Delivery was timely, prices reasonable, and God honored throughout the entire experience. So unusual in today's market place. I absolutely will return to them in the future.
This bracelet is of really sturdy handmade quality, and the engraving is crisp and beautiful with an artisan flair. Speaking with Deborah to help me find the right thing for me was such a pleasure, and never in my years of shopping online have I encountered such godly and caring people. Never hesitate to order here! :)