Frequently Asked Questions & Shipping Information

Below we've provided answers to many of our frequently asked questions, but please do not hesitate to reach out to us through our contact page or give us a call either directly at 757-603-8304 or toll-free at 877-215-9172 should you have any additional questions or special requests. We're always glad to hear from you and we are happy to help!

What forms of payment do you accept?
We accept payments made using any major credit card as well as electronic payments made through Paypal or Apple Pay.

Is my personal information secure?
Yes, most assuredly! When you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify's Terms of Service or Privacy Statement.

Do I need an account to place an order?
Not at all. You may place an order at any time without registering for an account with us. We’ll give you the option upon checkout to create a free account which will store your shipping and payment information for your convenience on future orders.

I created an account, but have forgotten my username or password, now what?
Not to worry! Happens to us personally all the time...Simply click the login reset link and you’ll be presented with the steps to quickly regain access to your account.

May I place an order by phone?
Yes, you may place an order by phone by calling us directly at 757-603-8304 or toll-free at 877-215-9172. We're available Monday through Saturday from 8:00 a.m. until 6:00 p.m. EST.

Will I be charged sales tax on my order?
We are required by law to charge state and local taxes for orders shipped within the State of Virginia. Items shipped to all other US states are not charged sales tax.

What are your shipping fees?
Free U.S. standard first-class shipping is available on all orders over $75 (excluding taxes and fees). Otherwise, all U.S. deliveries may select from either $3.95 flat-rate standard first-class shipping, $8.95 expedited 2-3 Day Priority shipping, or $26.95 Expedited 1-2 Day Express shipping. Orders are typically shipped via USPS or FedEx.

How long will it take for my order to arrive?
Orders placed during regular business hours (Monday-Saturday, 8:00 a.m. to 6:00 p.m. EST) are typically processed and shipped from Williamsburg, Virginia within 24 hours. Most orders shipped using standard USPS first class service arrive within 3-5 business days. You may wish to consider upgrading your shipping service selection to Priority Mail or Express Mail should you need your order to arrive within a shortened window.

Please note that our custom made sterling silver and 14k gold rings are individually handcrafted to order and typically require 5-7 days for production. Personalized engraving on ring orders does not require additional time.

Additionally, our handcrafted 14k gold mobius bangle bracelets and all other custom personalized jewelry are individually hand-crafted to order by our artists and may require additional time for production depending upon the season.

Can I track my shipment?
Certainly! Once your order has shipped you will receive shipping and tracking notification via the email address you used when placing your order. To track your order, simply use the link provided in your order confirmation email to directly visit the shipping carrier's site for updated tracking information.

I have a relative serving in the Armed Forces. Can you ship my gift to them?
Yes, we'd be honored to help ship this for you! We are able to ship by standard delivery service to APO/FPO addresses.

Do you offer international shipping?
Yes! International shipping is available for our Canadian neighbors and many overseas destinations. We ship international orders via USPS International Express Mail. Shipments are typically delivered within 7-10 days depending on the current customs processing time. International buyers should contact us at sales@clothedwithtruth.com for a shipping quote prior to placing an order. When placing an order with us you are responsible for assuring the product can be lawfully imported to the destination country, and as the importer of record, you must comply with all laws and regulations of the destination country. You may be subject to import taxes, customs duties and fees levied by the recipient's country and are responsible for any additional customs clearance charges. Should you have any questions regarding the customs policies for your country, we encourage you to contact your local customs office for more information.

I'm trying to add 23 Faith Pocket Tokens to my cart, but I'm not able to do so. What's happening?
Our cart system will only allow you to add up to the quantity that we currently have in inventory for any particular item. In this instance, if we have 20 of the Faith Pocket Tokens in stock, the quantity drop down menu will give you an error message that the quantity must be less than or equal to 20 as that is the maximum amount of inventory that we have on hand. Likewise, if you've successfully added 18 Faith Pocket Tokens to cart and decide to pick up another three, you would receive an error message to let you know that you may only add two more. We've intentionally put this stop-gap in place to avoid the disappointment of inadvertently purchasing out of stock/back-ordered items. If you would like to place an order for a quantity that is greater than the amount in our current inventory for any particular item, please contact us and we'll give you an estimate as to when we would able to ship the requested amount.

How do I know that my order has been successfully received and processed?
Immediately after placing your order online you will receive an order confirmation through the email address that was provided with your order. Your order confirmation email will provide you the details of your purchase. We will send a second email once your order has been packaged and prepared for shipment. If you do not receive an order confirmation email, please be sure to check your junk mail folder. If the order confirmation email is not found within your junk mail folder, please give us a call and we'll be happy to verify your email address and re-send the confirmation.

Yikes, I mistakenly ordered the wrong quantity. What happens if I need to change an order once I've completed the check-out process?
Should you find that you need to alter your order after it has been submitted, please give us a call right away and we'll do our best to help. We strive to fulfill and ship orders as quickly as possible. We're happy to pull and modify your order if it has not already left our building.

Do you have a t-shirt sizing chart?
Sure thing! Each product page for our Christian t-shirt designs include a product specific sizing chart located beneath the main product image.

Do you accept exchanges and returns?
We hope that you'll be thoroughly delighted with your purchase from us. Rest assured that if you are not, we will gladly refund the product purchase price or provide you with an equivalent exchange according to your preference. If applicable, please be aware that the original shipping charge is non-refundable. Returns and exchanges are accepted within 30 days of purchase. All items should be returned in the condition in which they were received and clothing items should be unwashed and unworn. Please note that we do not accept returns or exchanges on our sterling silver rings or personalized jewelry. If you would like to return/exchange an item, simply give us a call at 757-603-8304 or toll-free at 877-215-9172 or send an email to us at sales@clothedwithtruth.com and we'll be sure to get you quickly squared away. You will be responsible for the return shipping charges when sending back an item for a return or exchange. We recommend using the United States Postal Service as their rates are affordable and tracking and shipping confirmations are available. Return/exchange items should be shipped to Clothed with Truth/108 Highland/Williamsburg, VA 23188.

How will my return refund be processed?
Once your return is received and inspected, we will send you an email to let you know that we have received your package and processed the return. A credit will be applied to your original method of payment. Please note that it could take 2 to 10 business days for the refund to appear on your credit card account depending on the processing speed of your credit card company. Any original shipping costs associated with your order are non-refundable.  

Do you offer gift-cards?
Yes! Gift cards are currently available in $10, $25, $50, $75, and $100 increments, but please feel free to contact us with a request for a different amount.  Gift cards are delivered to your recipient by email. You may schedule email delivery for a future date if you wish. To purchase a gift card, simply select the desired denomination and type your personalized message to the recipient, along with any instructions that you may have for us, in the "Special Instructions" box on the gift card product page before adding the gift card to your cart. Upon completing the purchase, an email will be sent to you and to the recipient, confirming the electronic gift certificate delivery, including the redemption number and instructions.

How do I pay for my purchase with a gift-card?
There is a box on the check-out page where you may enter your unique Gift Card code. Simply enter the redemption code on your gift-card, press the "Apply" button, and the card value will be deducted from your total purchase.

Do you offer gift wrap?
Yes indeed! We'd be delighted to add a festive, sophisticated touch to a special occasion gift with our signature gift wrap service. Gift wrap is currently exclusively available for jewelry purchases at a cost of $3.95 per item. 

Can I include a personalized gift message with my purchase?  
Certainly! Complimentary gift enclosure cards are available to ship with gift items if requested.  Please type your personal message to the recipient in the "Special Instructions" box found within your shopping cart and a handwritten card will be included with the delivery. Orders identified as gifts will be shipped with a packing slip that does not include pricing.

I'd like to place a bulk order for my church/youth group/organization, can you provide a product discount?
You bet! We'd love to help you minister to your church/youth group/organization however we are able!  Please contact us if you are interested in ordering a specific item in large quantities. Very often we will be able to provide a product discount for your group. 

Do you offer wholesale accounts?
Thanks for your interest! We operate as a retail-only business and do not accept wholesale account applications at this time.

Still have a question?  Please do not hesitate to reach out to us through our contact page or give us a call directly at 757-603-8304 or toll-free at 877-215-9172. We're always glad to hear from you and are happy to help! Hours: Monday - Saturday 8:00 a.m. - 6:00 p.m. EST