Frequently Asked Questions & Shipping Information

Welcome, we're glad to see you here! Below we've provided answers to many of our frequently asked questions, but please do not hesitate to reach out to us through our contact page or give us a call either directly at 757-603-8304 or toll-free at 877-215-9172 should you have any additional questions or special requests. We're always pleased to hear from you and we are happy to help! 

 

 

 

 

 

What forms of payment do you accept?
We accept payments made using any major credit card as well as electronic payments made through PaypalApple Pay, or Google Pay

Is my personal information secure?
Yes! When you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, we invite you to read Shopify's Terms of Service or Privacy Statement.

Do I need an account to place an order?
Certainly not, you may place an order at any time without registering for an account with us. We’ll give you the option upon checkout to create a free account, should you wish to do so, which will store your contact, shipping, and billing information for your convenience on future orders.

I created an account, but have forgotten my username or password, now what?
No worries...Simply click the login reset link and you’ll be presented with the steps to quickly regain access to your account.

May I place an order by phone?
Absolutely! You may place an order by phone by calling us directly at 757-603-8304 or toll-free at 877-215-9172. We're available Monday through Saturday from 9:00 a.m. until 6:00 p.m. EST.

Will I be charged sales tax on my order?
Ahh good old Uncle Sam...We are required by law to charge state and local taxes for orders shipped within the State of Virginia. Items shipped internationally and to all other US states and territories are not charged sales tax.

Do you provide a price match guarantee?
Yes, we welcome you to reach out to us should you find the identical item that you purchased from us available at a lower price elsewhere within 14 days of your purchase. Simply contact us with your order number and the URL of the identical lower priced item and we'll gladly match the price and credit the difference.

What are your shipping fees?
Free U.S. standard first-class shipping is available on all orders over $75 (excluding taxes and fees). Otherwise, all U.S. deliveries may select from either $3.95 flat-rate standard first-class shipping, $8.95 expedited 2-3 Day Priority shipping, or $28.95 Expedited 1-2 Day Express shipping. Orders are typically shipped via USPS, UPS, or FedEx.

Can I split a single order to ship to multiple addresses?
Unfortunately, at this time our site does not support multiple shipping addresses. All items in an order must ship to the same address. If you would like to have us ship to multiple addresses, please place a separate order for each unique shipment. 

How long will it take for my order to arrive?
We understand how important it is for you to receive your items quickly. Orders placed during regular business hours (Monday-Saturday, 8:00 a.m. to 6:00 p.m. EST) are typically processed and shipped from Williamsburg, Virginia within 24 hours. Most orders shipped using standard USPS first class service arrive within 3-5 business days. You may wish to consider upgrading your shipping service selection to Priority Mail or Express Mail should you need your order to arrive within a shortened window.

Please note that our custom made sterling silver and 14k gold rings are individually handcrafted to order and typically require 7 days for production. Personalized engraving on ring orders does not require additional time.

Our handcrafted 14k gold mobius necklaces and bangle bracelets and our personalized jewelry designs are individually hand-crafted to order by our artists and may require additional time for production depending upon the season.

Can I track my shipment?
Certainly! Once your order has shipped you will receive shipping and tracking notification via the email address you used when placing your order. To track your order, simply use the link provided in your order confirmation email to directly visit the shipping carrier's site for updated tracking information.

I have a relative serving in the Armed Forces. Can you ship my gift to them?
Yes, we'd be honored to help ship these special gifts for you! We are able to ship by standard delivery service to APO/FPO addresses. 

Do you offer international shipping?
Yes! International shipping is available for many overseas destinations, including but not limited to, Canada, Mexico, Brazil, New Zealand, Australia, Japan, South Korea, Singapore, and all of Europe. We ship our international orders via USPS International Priority Mail or USPS International Express Mail. Shipments are generally delivered within 7-10 days depending upon your location and the current customs processing time. International buyers should enter their shipping address at checkout to view the shipping options and calculated rates available for their specific location. If your country does not appear as a current shipping destination, please contact us at sales@clothedwithtruth.com for a shipping quote prior to placing an order. Important - Please note that you are responsible for assuring the product can be lawfully imported to the destination country, and as the importer of record, you must comply with all laws and regulations of the destination country. You may be subject to import taxes, customs duties and fees levied by the destination country and are responsible for any additional customs clearance charges. Should you have any questions regarding the customs policies for your country, we encourage you to contact your local customs office for more information.

I'm trying to add additional items to my cart, but I'm not able to do so. What's happening?
Our cart inventory system will only allow you to add up to the maximum quantity that we currently have in stock for any particular item. The quantity drop down menu will give you an error message that the quantity must be less than or equal to the maximum amount of inventory that we have on hand. We've intentionally put this stop-gap in place to avoid the disappointment of inadvertently purchasing out of stock/back-ordered items. If you would like to place an order for a quantity that is greater than the amount in our current inventory for any particular item, please contact us and we'll provide you with an estimate as to when we would able to ship the desired amount.

How do I know that my order has been successfully received and processed?
Immediately after placing your order online you will receive an order confirmation through the email address that was provided with your order. Your order confirmation email will provide you the details of your purchase. We will send a second email once your order has been packaged and prepared for shipment. If you do not receive an order confirmation email, please be sure to check your junk mail folder. If the order confirmation email is not found within your junk mail folder, please give us a call and we'll be happy to verify your email address and re-send the confirmation.

Yikes, I mistakenly ordered the wrong quantity. What happens if I need to change an order once I've completed the check-out process?
Should you find that you need to alter your order after it has been submitted, please give us a call right away and we'll do our best to help. We strive to fulfill and ship orders as quickly as possible. We're happy to pull and modify your order if it has not already left our building.

Do you have a t-shirt sizing chart?
Sure thing! Each product page for our Christian t-shirt designs include a product specific sizing chart located beneath the main product image.

Do you accept exchanges and returns?
We strive to do our absolute best to meet and exceed your expectations of product quality and value and we hope that you'll be thoroughly delighted with your purchase from us. If not, we will gladly refund the product purchase price to your original method of payment or provide you with an equivalent exchange according to your preference. Returns and exchanges are accepted within 30 days of purchase. Gift purchases made during the month of November will be granted an extended return window through January 1st. All items should be returned in the condition in which they were received and clothing items should be unwashed and unworn. Please be aware that shipping charges are non-refundable. If you would like to return/exchange an item, simply give us a call at 757-603-8304 or toll-free at 877-215-9172  or send an email to us at sales@clothedwithtruth.com and we'll be sure to get you quickly squared away.

Please note that we do not accept returns or exchanges on personalized items or our sterling silver or 14k gold rings. All other 14k gold jewelry is subject to a 10% restocking fee.

How will my return refund be processed?
Once your return is received and inspected, we will email you to let you know that we have received your package and processed the return. A credit will be applied to your original method of payment. Returns are typically processed the same day as they are received. Please note that it could take 2 to 10 business days for the refund to appear on your credit card account depending on the processing speed of your credit card company. Any original shipping costs associated with your order are non-refundable. Please click or tap here for return shipping instructions.

Do you offer gift-cards?
Yes! Gift cards are currently available in $10, $25, $50, $75, and $100 increments. Gift card never expire and the recipient is able to hold a balance, allowing the value to be spent over more than one order. Upon completing your gift card purchase, an email containing a unique redemption code and instructions will be automatically sent to you.

How do I pay for my purchase with a gift-card?
There is a box on the check-out page where you may enter your unique Gift Card code. Simply enter the redemption code on your gift-card, press the "Apply" button, and the card value will be deducted from your total purchase.

Do you offer gift wrap?
Yes, our gift wrap service is available at a cost of $4.95 per item. You will have the option to add gift wrap on the individual product page before you add the item to your shopping cart. Orders identified as gifts will be shipped with a packing slip that does not include pricing.

I'd like to place a bulk order for my church/youth group/organization, can you provide a product discount?
You bet! We'd love to help you minister to your church/youth group/organization however we are able!  Please contact us if you are interested in ordering a specific item in large quantities. Very often we will be able to provide a product discount for your group. 

Do you offer wholesale accounts?
Thanks for your interest! We currently operate as a retail-only business and are not accepting wholesale account applications at this time.

Still have a question?  Please do not hesitate to reach out to us through our contact page or give us a call directly at 757-603-8304 or toll-free at 877-215-9172. We're always glad to hear from you and are happy to help! Hours: Monday - Saturday 9:00 a.m. - 6:00 p.m. EST